“SCHOLL MONEY BACK GUARANTEE” OFFER


TERMS AND CONDITIONS



  1. Information on how to claim forms part of these Terms and Conditions. By making a claim, claimants agree to be bound by these Terms and Conditions. Claims must comply with these Terms and Conditions to be valid.  Offer not valid in conjunction with any other offer.


  1. Offer is only open to Australian residents aged 18 years or over.


  1. Employees (and their immediate families) of the Promoter, Participating Stores (defined below) and agencies associated with this promotion are ineligible to claim. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.


  1. Offer commences at 9:00am AEDT on 01/03/24 and closes once all advertising material relevant to this offer has been removed. Claims are only available whilst the offer is advertised (“Offer Period”). 


  1. A “Participating Store” is any of the following stores located in Australia: 
  • Priceline Pharmacy;
  • Chemist Warehouse;
  • Terry White Chemmart;
  • Cincotta Chemist;
  • Pharmacy Choice Silver +;
  • HealthSave;
  • Good Price Pharmacy;
  • Amcal Chemist;
  • Discount Drug Stores;
  • Blooms The Chemist;
  • Pharmacy 4 Less;
  • Wholelife Pharmacy & Healthfoods;
  • API Club Premium;
  • MegaSave Chemist;
  • Choice Pharmacy;
  • National Pharmacies;
  • Chemist Discount Centre;
  • Optimal Pharmacy Plus;
  • Wizard Pharmacy;
  • Guardian Pharmacy;
  • Pharmasave;
  • Chemsave;
  • Alliance Pharmacy;
  • Chempro Chemist;
  • Chemist Outlet;
  • Alive Pharmacy;
  • Direct Chemist Outlet;
  • Ramsay Pharmacy;
  • Pennas Pharmacies;
  • All Other Pharmacy;
  • Amazon Australia fulfilled by Unmaze eCommerce Pty Ltd;
  • Woolworths Group Ltd;
  • Big W; and
  • Coles Supermarkets Australia. 



  1. To be eligible to submit a claim, individuals must, whilst the offer is advertised, purchase any eligible product as listed in Annexure A (each an “Eligible Product”) from a Participating Store (“Qualifying Transaction”) and use the Eligible Product across forty-five (45) days from the date the Qualifying Transaction was completed. In the event a purchase receipt is not automatically handed to them at the time the Qualifying Transaction was completed, it is the claimant’s responsibility to request one.


  1. To claim the offer, individuals must, whilst the offer is advertised and within ninety (90) days of their purchase (as shown on their purchase receipt), undertake the following steps:


  1. Visit https://drscholls.com.au/pages/moneyback and follow the prompts to the claim page;
  2. Input the requested details including their full name, contact number, valid email address, postal address, the exact Eligible Product purchased, the date of purchase and batch number;
  3. Upload a photograph of both their purchase receipt and the Eligible Product purchased; 
  4. Provide a brief explanation as to why they are not satisfied with the Eligible Product (claimants may be requested to provide the Promoter with additional information in relation to their adverse reaction and/or return the Eligible Product for further assessment. Such claimants will be provided with a reply-paid address by the Promoter and upon returning the Eligible Product they must include the same name, contact number, valid email address, postal address and proof of purchase);
  5. Include their BSB and Account Number; and then
  6. Submit the fully completed online claim form.


  1. The Promoter reserves the right, at any time, to verify the validity of claims and claimants (including a claimant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the claim process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the offer. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.


  1. Incomplete or indecipherable claims will be deemed invalid.


  1. Multiple claims permitted, subject to the following: (a) only one (1) claim permitted per Eligible Product purchased; (b) a maximum of two (2) claims per claimant; and (c) each claim must be submitted separately and in accordance with claim requirements.  


  1. Claimants must retain their original purchase receipt(s) for all claims as proof of purchase. Failure to produce the proof of purchase for all claims when requested may, in the absolute discretion of the Promoter, result in invalidation of ALL of a claimant’s claims. Purchase receipt(s) must clearly specify the Participating Store, the location of the store, the price of the Eligible Product and that the purchase of the Eligible Product was made during the Offer Period.


  1. If there is a dispute as to the identity of a claimant, the Promoter reserves the right, in its sole discretion, to determine the identity of the claimant.


  1. The Promoter’s decision is final and no correspondence will be entered into.


  1. Successful claimants will be notified by email.


  1. The Promoter’s decision is final and no correspondence will be entered into.


  1. An eligible claimant who submits a valid claim will receive a refund of the price paid by the claimant for the Eligible Product via EFT, inclusive of GST. EFT refunds will be transferred to the nominated account within thirty (30) business days of validation of the claim. Only those claimants who provide all the required information as outlined in clause 7 will be eligible for the offer. Refund payments are only available in Australia. If multiple Eligible Products are purchased within a single transaction, the Promoter will provide a refund for a maximum of two (2) Eligible Products purchased within that transaction for which the claimant provides an explanation that they were unsatisfied with the Eligible Products. If there is any question of which Eligible Product the explanation relates to, the Promoter will make final determination of the Eligible Product to which the refund will apply. The Promoter holds no responsibility if a claimant provides incorrect EFT or personal details and refund is provided to an incorrect account issued to an incorrect name.


  1. This offer does not impact, limit, reduce or change (or purport to impact, limit, reduce or change) any of the statutory warranties and statutory rights, which must be read separately.


  1. If for any reason a claimant does not claim the offer by the time stipulated by the Promoter, then the offer will be forfeited.


  1. Claimants who use multiple email addresses, residential addresses and/or aliases may be disqualified.


  1. Claimants consent to the Promoter using their name, likeness, image and/or voice in the event they are a successful claimant (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this offer (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.


  1. If this offer is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any claimant; or (b) to modify, suspend, terminate or cancel the offer, as appropriate.


  1. Any cost associated with accessing the claim website is the claimant’s responsibility and is dependent on the Internet service provider used. 


  1. The use of any automated software or any other mechanical or electronic means that allows a claimant to automatically claim repeatedly is prohibited and will render all claims submitted by that claimant invalid.


  1. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the offer.


  1. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in offer value to that stated in these Terms and Conditions; or (e) any tax liability incurred by a claimant.


  1. The Promoter may collect personal information ("PI") in order to conduct the offer and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers and reward suppliers. Participation in this offer is conditional on providing this PI. PI will be stored on the Promoter's database. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and its Privacy Policy which is located at https://drscholls.com.au/pages/privacy-policy. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the Eligible Business or the individuals who are the subject of the PI. The Privacy Policy also contains information about how the individuals who are the subject of the PI may opt out, access, update or correct their PI, how these individuals may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. The Promoter will not disclose PI collected as part of this offer to any entity outside of Australia. 


  1. The Promoter is Scholl’s Wellness Company (ABN 81 653 256 289) of 3/55 Pyrmont Bridge Road Pyrmont 2009, telephone 1300 501 020 (“Promoter”).














Annexure A

Eligible Products


DESCRIPTION

Barcode

Scholl Gel Activ® Insole Work & Boot Small

5056585802114

Scholl Gel Activ® Insole Work & Boot Large

5056585802190

Scholl Gel Activ® Insole Sport Small

5056585802275

Scholl Gel Activ® Insole Sport Large

5056585802350

Scholl Gel Activ® Insole Casual Small

5056585802435

Scholl Gel Activ® Insole Casual Large

5056585802510

LiquiFlex™ Extra SUPPORT Insole Small

9300631008811

LiquiFlex™ Extra SUPPORT Insole Large

9300631008828

Scholl In Balance® Pain Relief Plantar Fasciitis Orthotics - Small

5056585800080

Scholl In Balance® Pain Relief Plantar Fasciitis Orthotics - Medium

5056585800196

Scholl In Balance® Pain Relief Plantar Fasciitis Orthotics - Large

5056585800301

Scholl In Balance® Pain Relief Heel Orthotic Insole - Medium 7 - 8.5

9300631888697

Scholl In Balance® Pain Relief Heel Orthotic Insole - Large 9 - 11

9300631888680

Scholl In Balance® Pain Relief Lower Back Orthotic Insole - Medium 7 - 8.5

9300631877202

Scholl In Balance® Pain Relief Lower Back Orthotic Insole - Large 9-11

9300631877196

Scholl In Balance® Pain Relief Arch Orthotic Insole - Small 4.5 - 6.5

9300631890058

Scholl In Balance® Pain Relief Arch Orthotic Insole - Medium 7 - 8.5

9300631890041

Scholl In Balance® Pain Relief Arch Orthotic Insole - Large 9 - 11

9300631888673

Scholl Freeze Away Skin Tag Remover

5056585802916

Dr.Scholl's 24hr Energy Insole Large

5056585803746

Dr.Scholl's 24hr Energy Insole Small

5056585803753

Dr.Scholl's Run Insole Large

5056585804071

Dr.Scholl's Run Insole Small

5056585804088

Dr.Scholl's™ Freeze Away Max Verruca & Wart Remover

5056585803555

Dr.Scholl's™ Open Blister, Cuts and Graze Medical Grade Plaster

5056585804644

Dr.Scholl's™ Tri-Comfort Easy-to-Fit Insoles Men

5056585806402

Dr.Scholl's™ Tri-Comfort Easy-to-Fit Insoles Women

5056585806419

Scholl Eulactol Heel Balm Gold 120ml

5038483433584

Scholl Eulactol Heel Balm Gold 60ml

5038483263693

Scholl Eulactol Heel Balm Gold 200g

9312484170034

Scholl Eulactol Heel Balm Gold 2 x 120mL

9300631394679

Dr.Scholl’s Pedi Perfect Electronic Foot File

5056585806624

AMAZON ONLY:


Dr.Scholl's™ Advanced Pain Relief Insoles M 8.5-9/W 9.5-10

888853004969

Dr.Scholl's™ Advanced Pain Relief Insoles M 4.5-5 / W 5.5-6

888853004976

Dr.Scholl's™ Advanced Pain Relief Insoles M 5.5-6 /W 6.5-7

888853004983

Dr.Scholl's™ Advanced Pain Relief Insoles M 6.5-7/W 7.5-8

888853004990

Dr.Scholl's™ Advanced Pain Relief Insoles M 7.5-8/W 8.5-9

888853005027

Dr.Scholl's™ Advanced Pain Relief Insoles M 9.5-10/W 10.5-11

888853005034

Dr.Scholl's™ Advanced Pain Relief Insoles M 10.5-11/W 11.5-12

888853005041

Dr.Scholl's™ Advanced Pain Relief Insoles M 11.5-12/W 12.5-13

888853005058

Dr.Scholl's™ Advanced Pain Relief Insoles M 12.5-14/W 13.5-14

888853005065